Frequently asked questions

Yes. Enter your event date, times and address to see available rentals and entertainment services. Card checkout confirms the booking after payment. An invoice or purchase-order request must be reviewed before it is confirmed.

We check every part of the package for your requested time. You choose from the available inflatables, and the system confirms that qualified staff are available for each included entertainment service before you continue.

Yes. You can book an individual rental, entertainment service or concession item. For hourly entertainment, choose the start and end time that works for your event; any minimum service charge is shown before checkout.

Checkout shows the exact deposit, taxes, delivery charges and remaining balance before you pay. You may pay in full, and bookings close to the event date may require full payment. When a balance remains, it is charged automatically to the card used at checkout on the scheduled date shown to you.

Use the private management link in your confirmation email. It shows whether your booking is currently eligible for an automatic full refund under the cancellation policy. After the displayed cutoff, you may still cancel, but a refund is not automatic.

Yes. Select an organization event type at checkout and choose the invoice or purchase-order option. The request does not reserve your date until we review and confirm it. Approved requests receive an invoice, W-9 and Certificate of Insurance information.

Enter your event address to receive the applicable delivery quote before payment. Standard rental pickup is scheduled for a time window on the morning after the final rental day. You can request same-day pickup during checkout, and the schedule confirmed for your booking controls.

Provide a safe, level and clear setup area, suitable access for delivery, active adult supervision and a dedicated working electrical outlet within 50 to 100 feet. Tell us whether the surface is grass or another material so the inflatable can be anchored correctly.

Yes. We maintain general liability insurance for our entertainment services and rentals, and our inflatable rentals are licensed. If a venue requires a Certificate of Insurance, contact us 7 to 14 days before the event with the venue's correct legal name and address.

Safety comes first. High winds, lightning, heavy rain or other unsafe conditions may require delayed setup, early takedown or cancellation of use. You may request to reschedule to an available date within 12 months of the original event; refund eligibility still follows the cancellation cutoff shown for your booking.